Summary

D365 Delivery lead, management of Business case, scope, cost, time, change, risks, issues and communication.  

Business Requirements

D365 Delivery lead, management of Business case, scope, cost, time, change, risks, issues and communication, plus Azure DevOps Admin for Daman Health Insurance

Data & Reporting

Data Migration of User, Customer, Vendor & financial records (Open & Closed) 

Rapid deployment of D365 Sales in 2 sprints (12 weeks) & Customer service: case management (+12 weeks). 

Simplify the customer service processes (Omnichannel & PVA for WhatsApp (via Twilio) for service service). 

Educate & negotiate the upgrade of M365 in an extremely change resistant country. 

Vendor & Technology

To be added