Summary

D365 Solution Architect & Delivery lead for

• D365 Customer Services

• Self Service Power Pages portal

• SMS addon

Business Requirements

Data migration from Hubspot to D363 CE

Self Service acceess to our internal SharePoint pages.

Data & Reporting

Data Migration of

• Accounts

• Contacts

• Cases

• Activities

• Notes

• Emails

• Documents / Attachments

• Vendor & Technology

• D365 Customer Engagement

• Microsoft PowerPages

• SharePoint

• SMS addon

• Ms Teams Telephony integration